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Additional Xero information
Xero specific pay item setup
When using Xero for payroll interpretation from FlowLogic it is important that allowances and pay rates be setup correctly to ensure the export can be completed.
Please see below further information on how a pay item should be set to correctly sync with the FlowLogic system.
 | Earnings Name can have any value however it is crucial that this lines up with what is in the cost category in FlowLogic. |
 | Display Name can hold any value. Optional |
 | Rate type is required to be “Rate per Unit” otherwise the system will state the rate is “Invalid for timesheets” |
 | Type of Units is best set to “Hours” as other values are not recognised by the system and will again present the error “Invalid for timesheets” |
 | Rate per Unit can be whichever value is relevant to that particular pay item provided the value is numeric. Optional |
 | Expense account can be whichever account you are wanting pays to be attributed to. |
Troubleshooting Xero errors
The Xero system provides minimal information when returning errors back to the Flowlogic system upon payroll export. These errors however do have codes that can indicate a vague area that should be investigated to resolve the issue.
One thing to note regarding Xero errors is once an error has occurred the system will not export any information that should have been exported following the error. As an example a user exports 20 timesheets and on the 10th timesheet there is an error that occurs. All the subsequent timesheets from the 10th onwards will then not export as this error halts them. If you are to filter out the timesheet that causes the issue the chances are that the remaining 10 timesheets would export just fine.
Please see below a list of known errors and what they could mean.
Error “Earnings rate doesn’t exist or is not valid for timesheets…”
This indicates that the system can identify the pay item and has successfully exported form the FlowLogic system however on submission to Xero has returned an error.
This could mean that the pay item itself is not setup following the above instructions and is therefore deemed “invalid for timesheets” by the Xero system.
Error “400:.”
When receiving an error 400 it can be multiple issues as unfortunately this error does not present any information at all.
First item to check would be the employee payroll calendar and ensuring that their calendar matches that of what you’re trying to export. This means if you’re exporting weekly payroll their payroll calendar should also reflect this and vice versa for fortnightly payroll.
Another would be to ensure that the employee has an “Ordinary Earnings Rate” setup as without any ordinary rate to apply the system cannot export the required information for their payroll.
As always should you require any further assistance with Xero related queries feel free to call us on 1300 552 166 to receive further support.