Welcome to our Support Portal. Search for answers using the search box below, or create a support ticket if you cannot find your answer.
Accessing Staff Section
The staff section is where you can find all records pertaining to a staff member. Here you will be able to see all staff that you have access to.
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Navigation
You can filter this list to show the staff with different status’, These being; active, applicant, referral, inactive and archived. The archived status is used in place of deleting records completely.
When you select view, you will be taken to that staff profile.
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This indicates the status of the Primary Record, selecting the button will allow you to select one of several system options which cannot be edited.
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The available options are:
Active
Inactive
Applicant
Referral
Archive -This option will ‘hide’ the client from the roster.
These options will allow for advanced filtering using lookups which will be covered in the form management chapter.
- This search bar will allow you to search for other staff more easily without needing to return to the table view.
- This is site the record has been saved in, it will allow you to change the selected area:
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Remember – This list will only show the areas you have access to view.
- These Icons will allow you to:
Print -Allows you to print the record
View PDF – Generates a PDF copy of the record
Send Record – Allows you to send a PDF copy of the record to either an external email, or if the internal option is selected will allow you to choose from a list of users in the system.
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- These are the different tab you can switch between to see different forms.
- These Icons represent the record access, record revision, record permission and team manager respectively.
Record access will allow you to easily see who has viewed this record and a simplified version of the user logs of what actions have occurred.
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Record Revision will allow you to view and report on changes made to the record. We cover this in greater detail in our Security chapter.
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The Record Permissions will let you know exactly who can view the record, with the legend indicating where they have been either allowed or denied access.
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Using the Team Manager you can view a staff members managers / their team, as well as adding new people to these lists. This will be covered in more detail in our Security chapter.
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